Terms And Conditions For Logistics Services

By requesting a quote, booking a shipment, using our website, or communicating with Invictus Logistics for freight, warehousing, customs, or delivery services, you agree to these Terms and Conditions. If you act on behalf of a company, you confirm that you are authorized to accept these terms for that company.

Our services may include freight coordination, pickup, delivery, warehousing support, customs documentation assistance, shipment tracking, and carrier communication. Each booking is subject to service availability, cargo type, route feasibility, carrier acceptance, and any written quotation or service confirmation issued by us.

You must provide complete and accurate information, including sender details, receiver details, cargo description, weight, dimensions, value, pickup and delivery addresses, and any special handling needs. Incorrect or incomplete details may cause delays, extra charges, customs issues, refusal of transport, or cancellation of service.

Cargo must be safely packed for transport, handling, loading, storage, and route conditions. Fragile, high-value, temperature-sensitive, oversized, or regulated goods must be declared before booking. We may refuse shipments that are unsafe, poorly packed, incorrectly labelled, prohibited, or unsuitable for the requested transport method.

Customers must not submit illegal, hazardous, restricted, stolen, counterfeit, or undeclared regulated goods. Dangerous goods, batteries, chemicals, medicines, perishables, high-value items, or controlled products may require prior approval, special documents, permits, or carrier acceptance.

Quoted rates may be based on shipment details provided at the time of request. Final charges may change if the actual weight, dimensions, service route, customs duties, storage time, waiting time, failed delivery attempts, address changes, special handling, or carrier fees differ from the original information. Payment terms must be followed as stated in the quotation, invoice, or written agreement.

For international shipments, the customer is responsible for accurate customs documents, invoices, licenses, declarations, product descriptions, and compliance with import and export regulations. Duties, taxes, inspections, penalties, demurrage, storage, or customs-related charges are the responsibility of the customer or consignee unless agreed otherwise in writing.

Estimated delivery times are provided for planning purposes and are not guaranteed unless a specific guaranteed service is confirmed in writing. Delays may occur due to weather, traffic, customs inspections, port congestion, carrier schedules, public holidays, incorrect addresses, security checks, force majeure events, or circumstances outside our reasonable control.

We aim to provide clear shipment updates using available carrier, warehouse, and operational information. Tracking updates may not always be real-time and can depend on third-party systems, scanning events, and route checkpoints.

Our liability may be limited by applicable transport laws, carrier terms, international conventions, and the specific service used. Claims for loss, damage, or delay must be reported promptly with supporting documents, photographs, shipment references, invoices, and packaging evidence. We are not responsible for losses caused by insufficient packaging, incorrect declarations, prohibited goods, customer instructions, customs actions, or events beyond our control.

Cancellation requests must be made before operational work or carrier booking begins. If a shipment cannot be collected or delivered because of unavailable contacts, incorrect details, consignee refusal, missing documents, or unpaid charges, additional fees may apply for waiting time, return transport, redelivery, storage, or disposal where permitted by law.

We may update these Terms and Conditions when our services, legal requirements, carrier rules, or business processes change. The latest version published on this page applies to website use and future service requests.